Start Wien is aimed at quick orientation and sharing of important information in the target group’s mother tongues, support in accessing German language courses and counselling on the first important steps in Vienna according to the individual needs. It is a service offered by Municipal Department 17 – Integration and Diversity (MA 17) for all new inhabitants of Vienna who receive their first-time permission or registration for the purpose of family member. Employees of MA 17 who speak the persons’ native language or another language they feel comfortable with assist them in finding their way around Vienna. At the start coaching appointment they receive their Vienna education booklet where all the language courses, information events, counselling services, and education and further training programmes that they attend are recorded. The education booklet contains vouchers from the City of Vienna for German Integration Courses worth € 300. It also allows persons to attend information events on various useful topics.